imglzl

CUSTOMER SERVICE & SUPPORT

We have been implementing intralogistics systems for warehouses and production facilities for 30 years. We understand that professional support and response time in the event of a service requirement are decisive for the stability and quality of the entire warehousing process.

5000

square meters of central service and storage facility

70

mobile service points equipped with professional tools and diagnostic devices

6

hours average response time to a service request

In modern logistics facilities, there is no space for unplanned downtime, which is why our range of maintenance services is based on four pillars:

  • We flexibly adjust the range of our services to individual requirements.
  • Reactive technical support responsible for the full operational capability of our systems.
  • Preventive technical support responsible for eliminating potential problems.
  • All mechanics and engineers are covered by a cyclical system of technical training.
  • The Customer Service Office realizes service requests within the framework of strictly defined KPI factors.
  • Individual training focused on maximizing the operational capacity of devices and safe of operations.
  • Global spare parts warehouse.
  • The modularity of WDX technology ensures a quick response to changing operating conditions.
  • The technical service process is supported by an on-line service management system
  • Electronic documents and data archiving.
  • Automatic service event notifications.
Q Automation Solutions

Q Automation Solutions

WDX’s proprietary technology, which allows you to fully automate the storage process — from receipt, to release of goods.

More
Cookie files

Our website uses cookies to collect information about how visitors use it. This information allows us to improve the operation of the website on an on-going basis and provide users with optimal conditions for using both our website and our offer. By clicking Accept, you agree to our use of cookies. To manage the cookies used by our website, click Cookie Settings.

The panel below allows you to manage your preferences regarding the consent to the use of cookies. To find out more about how these tracking modules work and how they help us, read our cookie policy. You can review and change your settings at any time.

These cookies are essential for the proper functioning and displaying of our website. They optimize the use of the website — they are used to establish, maintain and manage the user’s session, as well as storing the user’s preferences.

UsageWe use WordPress for website development
Name
Expiration
Function
Name: wordpress_test_cookie
Expiration: Session
Function: Check if cookies can be placed.
Name: wordpress_logged_in_*
Expiration: Session
Function: Store logged in users.
Name: wpEmojiSettingsSupports
Expiration: Session
Function: Store browser details.
UsageWe use LiteSpeed Cache for website optimization.
Name
Expiration
Function
Name: _lscache_vary
Expiration: 2 Days
Function: Provide the prevention of cached pages.
UsageWe use Cookie Consent Manager for cookie consent management.
Name
Expiration
Function
Name: cc_values
Expiration: Session
Function: Store user preferences.
UsageWe use Google reCaptcha for website statistics.
Name
Expiration
Function
Name: __GRECAPTCHA
Expiration: 6 Months
Function: Provide spam protection

Functional cookies allow a website to remember information that changes the way it behaves or looks, such as preferred language or region, font size, layout, etc.

Statistical cookies help us to understand how visitors interact with our website via anonymous collection and reporting of information.

UsageWe use Google Analytics for website statistics.
Name
Expiration
Function
Name: _ga
Expiration: 2 Years
Function: Store and count pageviews.
Name: _ga_*
Expiration: 2 Years
Function: Store and count pageviews.

Marketing cookies are used to track visitors on websites. Their purpose is to display ads that are relevant and engaging for the individual user and thus more valuable for external publishers and advertisers.